Visitor Services Guide
Job No:
PP0278
Location:
St Ives
Visitor Services Guide
- Salary $70,158.40 to $81,383.12 p/a + super
- Temporary full time position – Up to 10 months*
- Commencing February 2026
- Contribute to environmental education and community engagement
About Ku-ring-gai Council
Ku-ring-gai is one of Sydney’s most beautiful and environmentally rich areas, located just 16km north of the CBD.
With a mix of vibrant town centres, leafy residential areas, heritage precincts, and natural bushland, we are a local government area committed to balancing growth with sustainability, character, and community values.
About the role
As a Visitor Services Guide, you will be the welcoming face of the Garden. You will provide friendly assistance, share local knowledge, support education & environmental programs and help ensure every visitor enjoys the Garden’s unique natural wonders.
From guiding guests and answering queries to supporting events and maintaining a positive visitor experience, your work will help foster appreciation for our native environment.
Your duties will include, but are not limited to
- Greeting visitors and providing excellent customer service
- Sharing information about the Garden’s flora, walking trails & facilities
- Assisting with bookings, tours, events and educational activities
- Supporting daily operations of the Visitor Centre
- Promoting conservation, safety and positive visitor experiences
Qualifications, Skills & Experience
- Tertiary qualifications or equivalent experience in a related discipline (e.g. ecology, biology, teaching, tourism, conservation or customer service)
- Class C Driver’s Licence and current First Aid Certificate
- Current Working With Children Check
- A love of nature and enjoyment of engaging with the community
- Strong communication and customer service skills
- Proactive, reliable and confident working in a dynamic environment
- Ability to work both independently and as part of a team
- A keen interest in Australian native plants, wildlife or local ecology
* While this role is advertised as full-time, we may consider a part time arrangement depending on business needs. If this is something you would like to be considered for, please indicate this in your application
Benefits
- 35 hour working week
- Novated Lease options available for private use vehicles
- Access to Fitness Passport
- Up to $100 yearly Health & Fitness reimbursement (conditional)
- Free confidential Employee Assistance Program
- Beautiful Ku-ring-gai Location
- Supportive team environment
- Access to a wide range of development and training opportunities
For more information on the benefits offered at Ku-ring-gai Council, please refer to our website click here.
How to apply
**To be eligible to apply for this opportunity you must be an existing Ku-ring-gai Council staff member**
Applicants are required to address all Essential Criteria as listed within the Position Description to be eligible for an interview.
Like to know more? Please contact Caroline Lockyer on 9424 0174
Closes: 11.30pm, Wednesday 10 December 2025
Submissions Via link: https://krg.applynow.net.au/jobs/PP0278
or Email submissions to: careers@krg.nsw.gov.au
Ku-ring-gai Council is an equal opportunity employer
